SECTION 1 – HOW WE HANDLE YOUR INFORMATION
When you explore or purchase Libidex-promo capsules on our website, we collect
essential details you provide, such as your name, address, phone number, and
email, to ensure a seamless and secure experience across India. This helps us
personalize your journey to enhanced vitality and confidence while safeguarding
your privacy.
SECTION 2 – CONSENT
How do we obtain your consent?
By sharing personal details to complete a transaction, verify payment, place an
order, arrange delivery, or request a return, you consent to us using this
information solely for those purposes, reflecting Libidex-promo’s commitment to
transparency and trust for Indian users.
For additional purposes, such as sharing wellness tips or updates about
Libidex-promo capsule benefits, we’ll seek your explicit consent or offer a
clear opt-out option, respecting your preferences.
How can you withdraw consent?
If you change your mind after opting in, you can withdraw consent for ongoing
data use or marketing at any time by contacting us at:
[email protected]
Libidex-promo Wellness Pvt. Ltd.
502 Wellness Plaza, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India
SECTION 3 – DISCLOSURE
We may share your information only if required by Indian law or if you breach
our Terms of Service, ensuring your privacy remains protected while complying
with regulations.
SECTION 4 – PAYMENT SECURITY
Our website, built on a secure WooCommerce platform, uses Razorpay, a trusted
Indian payment gateway, to process transactions for Libidex-promo capsules.
Razorpay is PCI DSS Level 1 compliant, ensuring your sensitive data is never
stored and is protected through regular audits and robust security measures.
Payment Process:
When you select a payment gateway for your Libidex-promo purchase, your
transaction data is used only to complete the order and is securely deleted
afterward, prioritizing your safety and trust.
SECTION 5 – THIRD-PARTY SERVICES
Our third-party providers, such as delivery partners and payment gateways,
collect and use your information only as needed to deliver Libidex-promo
capsules to your doorstep across India.
These providers, like Razorpay, have their own privacy policies, which we
encourage you to review to understand how your data is handled for seamless
transactions.
Some providers may operate under different jurisdictions, subjecting your data
to those laws during transactions. Once you leave our website (e.g., via
redirects), this Cookie & Data Policy no longer applies.
Links:
Clicking links on our site may lead to partner websites. We’re not responsible
for their privacy practices and recommend reviewing their policies to stay
informed.
SECTION 6 – DATA SECURITY
We implement industry-leading safeguards to protect your personal information,
ensuring it’s never misused, lost, or disclosed, so you can confidently explore
Libidex-promo’s natural solutions for male vitality.
SECTION 7 – AGE OF CONSENT
By using our site, you confirm you are at least 18 years old, the age of
majority in India, ensuring compliance with local regulations.
SECTION 8 – CHANGES TO THIS Cookie & DATA POLICY
We may update this Cookie & Data Policy to reflect changes in our practices or
Indian data protection laws. Updates take effect immediately upon posting, and
significant changes will be clearly communicated on our website, keeping you
informed as you engage with Libidex-promo.
SECTION 9 – SHIPPING & DELIVERY
Orders for Libidex-promo capsules are delivered within 2-5 business days across India, from Mumbai to Madurai. Upon placing your order, estimated shipping timelines are available on the order details page. While we strive for timely delivery, unforeseen delays may occur due to third-party logistics, which are beyond our control. For orders with multiple products, delivery may occur in separate shipments to ensure quality.
Libidex-promo Wellness Pvt. Ltd. is not liable for any direct or indirect damages due to order cancellations or delivery delays caused by third-party services like Blue Dart, Delhivery, or Shiprocket. We partner with trusted logistics providers to ensure your package arrives in perfect condition.
How does the delivery process work?
- After processing your order, we conduct thorough quality checks to ensure Libidex-promo capsules are in pristine condition. Once approved, they are packed and handed to trusted delivery partners (Blue Dart, Delhivery, or Shiprocket). Our partners aim to deliver at the earliest opportunity. If they cannot reach your address or find a suitable time, they will contact you to resolve the issue, ensuring a hassle-free experience.
Delivery charges and locations?
- We offer free delivery across India, ensuring Libidex-promo capsules are accessible to all, from urban metros to rural areas.
What are the estimated delivery times?
- Orders are delivered within 1-3 business days (excluding Sundays and public holidays) in major metros like Mumbai, Delhi, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad, and Kolkata. For other cities, delivery takes 2-5 business days.
Can I change the delivery address after placing an order?
- Yes, you can request a change within 24 hours of placing your order. Contact our support team at [email protected] as soon as possible. For security, we may ask you to answer a few verification questions before updating your order details.
How can I track my order?
- Once your order is dispatched, you’ll receive an email with the tracking number and courier details (e.g., Blue Dart, Delhivery, or Shiprocket). Use the provided link to track your order’s status in real-time.
What if my order is shipped in multiple shipments?
- If your order is shipped from multiple warehouses, it may arrive in separate packages. You’ll only incur shipping or Cash on Delivery (CoD) charges, if applicable, on the first package, ensuring a cost-effective experience.
Can you hold my delivery due to unexpected circumstances?
- If your order hasn’t been dispatched, contact our support team at [email protected] to request a hold, subject to verification. If the order is already dispatched, we’re unable to hold delivery, but our partners will coordinate with you for a suitable delivery time.
Are there any hidden charges like Octroi or Sales Tax?
- No hidden charges apply. The prices displayed during checkout for Libidex-promo capsules are final, inclusive of all taxes, ensuring transparency for Indian customers.
SECTION 10 – CANCELLATIONS, REFUNDS, AND RETURNS
Payment Options
Payments for Libidex-promo capsules can be made via prepaid methods (credit/debit cards, net banking, UPI, Amazon Pay, Paytm) or Cash on Delivery (CoD), offering flexibility for Indian customers.
Cancellation Policy
Cancel your order directly from the ‘Cancel’ button on the order details page under My Account, providing a reason for cancellation. Alternatively, email us at [email protected] or call +91 73622 98372 (Monday–Friday, 10 AM–6 PM) for assistance.
Libidex-promo Wellness Pvt. Ltd. reserves the right to cancel orders without prior notice and may verify orders before dispatch, including verbal or written confirmation, to ensure security.
Refund and Returns Policy
How will I receive a refund for a canceled order?
Refund or return requests must be made within 3 business days of delivery. For prepaid orders, refunds are processed to the original payment method within 3 business days. For CoD orders, provide bank details for the refund. Note: Refunds exclude delivery charges.
How long does it take to receive a refund for a returned product?
Cancellations are refunded within 3 business days. For returns, refunds are processed after the product is received at our Mumbai warehouse and passes a quality check, typically within 2 weeks from pickup.
Can I return part of my order?
Yes, eligible products can be returned within 3 days of delivery if unused, ensuring flexibility for Indian customers.
Replacement of Damaged Products
Report damaged Libidex-promo capsules within 48 hours of delivery by emailing [email protected] with images of the damage. Replacements are dispatched only after the damaged product is returned to our Mumbai warehouse.
Libidex-promo Wellness Pvt. Ltd. may update these policies without prior notice to reflect evolving standards.
SECTION 11 – LOYALTY PROGRAMS
Program Discretion: The structure, benefits, and eligibility for Libidex-promo’s loyalty programs are determined solely by the company and may change at our discretion to better serve Indian customers.
Right to Modify or Discontinue: We reserve the right to modify, suspend, or discontinue loyalty programs at any time without prior notice, ensuring alignment with market needs.
Non-Transferability: Loyalty rewards are non-transferable unless explicitly stated, maintaining fairness for participants.
Compliance: Participation in loyalty programs is subject to our terms and Indian laws, ensuring a transparent and lawful experience.
Final Decision: All decisions regarding loyalty programs are made by Libidex-promo Wellness Pvt. Ltd., prioritizing customer satisfaction.
Law and Jurisdiction
These Terms of Service and any agreements for Libidex-promo services are
governed by and construed in accordance with the laws of India.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete your personal information, file a
complaint, or seek more details about our data practices, contact our Privacy
Compliance Officer at:
[email protected]
Libidex-promo Wellness Pvt. Ltd.
502 Wellness Plaza, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India
Subject: Privacy Compliance Officer